Return Policy

Unopened and undamaged products can be returned to JLP Print-er+ within 30 days of the purchase date, after receiving a return confirmation, for a full refund.

Requests to return items opened after purchase, or unopened items after our 30-day return period, will be handled on a case-by-case basis. Restocking or return shipping fees may apply depending on the time elapsed and the condition of the item(s) being returned.

To open a return or replacement request for a defective item, please have:

• A copy of your Order Confirmation
• Pictures of the damaged item and/or printing error

This information is needed to assess an item for defects or damage. Please keep all original packaging in case the item needs to be returned.

1. 1Log in to your account on our website.
2. 2Go to the My Account menu and select Complete Orders.
3. 3Locate the order you would like to return and select Return Item(s).
4. 4Fill out the request form.
5. 5Wait for one of our return representatives to contact you within one business day for next steps.

Once your return request is opened, a JLP Print-er+ representative will reach out within one business day to gather more information. Please wait until receiving a return authorization before moving forward. Items sent back without a return authorization will be denied.

When returning your item, please allow for shipping time, warehouse processing, and returns processing. We will inspect your return and process your refund or store credit within five business days of delivery in most cases. Please reach out if you have not heard back from us within this time.

The value of any promotional gift card issued for a returned order will be deducted from the final refund.